Purchase & Refund Policy
1. Scope
This Purchase & Refund Policy applies to all products and services purchased through chaomarket.com, including trading tools, AI & software, online courses, and consultation services.
2. Pricing & Payment
• The price and currency of each product are shown on the product page and at checkout, before you confirm your order.
• Payment is made by bank transfer through the payOS payment gateway. A payment link is valid for 30 minutes; after that you need to create the order again.
• Once payment is confirmed, we send a confirmation email to your email address.
• Chào Market does not receive or store your bank login details.
3. Delivery of Digital Products
Digital products (license key, download link, or course access) are delivered to your Chào Market account once payment is confirmed; there is no physical delivery and no shipping fee.
If you have not received your product within 24 hours of payment, please contact contact@chaomarket.com with your order code.
4. Digital Products — Return Eligibility
All products sold on Chào Market are digital goods (software licenses, downloadable tools, online courses). Due to the nature of digital products:
• Once a license key has been issued or a download link has been accessed, the product cannot be returned.
• All sales are considered final upon successful delivery of the digital product to your account.
• Please review all product details, descriptions, and system requirements carefully before making a purchase.
5. Refund Conditions
Refunds may be considered in the following cases:
• Duplicate payment: If you are charged more than once for the same product, you are eligible for a full refund of the duplicate charge.
• Product not delivered: If the digital product (license key, download link, or course access) was not delivered to your account after payment, you are eligible for a full refund.
• Critical technical issue: If a purchased product has a critical defect that prevents it from functioning as described and our support team is unable to resolve the issue.
How to request a refund: Contact us at contact@chaomarket.com within 7 days of purchase with your order code and a description of the issue.
6. Refund Timeline & Method
Processing time: Approved refund requests will be processed within 5–7 business days.
Refund method: Refunds will be returned via the original payment method (bank transfer).
Consultation services: A paid consultation holds the exact slot you chose. You can move it free of charge, or cancel it for a full refund, if you tell us at least 24 hours ahead at contact@chaomarket.com with your order code. A cancellation within 24 hours of the session, or not attending, is not refunded. If Chào Market has to cancel the session or cannot keep the slot you chose, you can pick another time or receive a full refund.
7. Complaints
• How to submit: Send complaints about a product, order, or payment to contact@chaomarket.com with your order code and a description of the issue.
• Response: We acknowledge your complaint within 1–2 business days and work with you by email towards a resolution.
• If we cannot agree: Both sides will first try to negotiate. If the matter is still unresolved, either side may bring it to a competent authority or organisation under Vietnamese law.
8. Contact Us
For any questions regarding purchases, refunds, or order issues, please contact us:
• Email: contact@chaomarket.com
• Response time: 1–2 business days (Monday – Friday: 9:00 – 17:00, GMT+7)